Refund - Returns Policy
Incase of personal reasons and dissatisfaction (within 7 days of receiving order)
We offer free hassle free exchanges.
You can opt for anything you like from our store or opt for a credit note with a lifetime validity.
Return shipping fee needs to be borne by the customer. Soul Works bears the fee for sending the fresh piece at a standard shipping cost of Rs. 100. Shipments must be sent in the same packing as received.
Incase of damage during transit.
Complaint to be sent within 7 days post delivery along with images to be sent on WhatsApp number +91 9819457887.
Resolution : Soul Works takes full responsibility of product and processes a replacement of the same. Reversal and replacement shipping fee borne by Soul Works
Please note:
Soul Works opts for a no refunds policy and aims to provide easy exchanges or credit notes with life long validity.
unboxing videos are compulsory for claiming exchange on damage/ defects
Ensure that the following address is securely pasted on the return package along with your
- Full Name
- Order ID
- Contact Number
To: Soul Works
Tertulian road. Ground floor.
Shop no 1.
Off Peter Dias road
Next to Symbol apartment.
Bandra West, Mumbai 400050