Refund - Returns Policy

At Soul Works, we believe everything made with love must be loved. However, if for any reason you're not completely satisfied with your purchase, we've got you covered with our hassle-free Returns (for store credit only. No refunds) & Exchange policy.
Here's everything you need to know:

We believe in simplicity and transparency. That's why we offer a free reverse pickup and shipping of replacement ensuring a stress-free shopping experience for you. Please take note Soul Works has a no refund policy. Exchanges for a product of your choice can be done immediately or redeemed for a store credit with lifetime validity that can be redeemed at any time for a online or offline purchase.

Timeframe:

You have upto 10 days from the date of delivery to initiate the Exchange for any product, provided it's in an unused condition.

How to Initiate:

Simply follow the link to initiate the process.

Sale Items:

Items purchased during a sale are not eligible for exchange or return. If you encounter any issues with the return process for sale items, please reach out to us via Email (help.soulworks@gmail.com) or Call/WhatsApp +919082655549 / +917777018749).

Manufacturing Defects:

If you receive a product with a manufacturing defect, please notify us within 48 hours. We'll promptly replace the product for the same or any other product of your choice.

Condition of Returned Items:

For a successful exchange, the product must be unused and in its original condition, including the original packaging.

Please Note that shipping amounts are non-refundable, as they cover the cost of delivering your order to you.

At Soul Works, your satisfaction is our top priority. We're committed to ensuring that your shopping experience with us is nothing short of exceptional. If you have any questions or concerns regarding our Returns & Exchange policy, please don't hesitate to reach out to us. We're here to help!