Exchanges Incase of personal reasons and dissatisfaction.
Return can only be processed for exchanging a product within 7 days from the date of delivery.
Your exchange can be redeemed only for a credit note that can be used within 30 days of issuance. Only product value is considered for credit notes (not shipping charged if any)
Please note: For exchanging the product - the return pickup is to be arranged and borne by you. Product must be returned back with an image of the package on WhatsApp before dispatch so our team can verify the packing is appropriate.
Resolution: The exchanged item is sent to you by Soul Works - shipping fee borne by Soul Works.
Incase of damage during transit.
Complaint to be sent within 7 days post delivery along with images to be sent on WhatsApp number +91 9819457887.
Resolution : Soul Works takes full responsibility of product and processes a replacement of the same. Reversal and replacement shipping fee borne by Soul Works
No returns on perishable items can be processed.
No refunds can be processed. Only exchanges.
Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at firstname.lastname@example.org message on WhatsApp +91 9819457887. All your queries will be solved between Monday-Saturday, 10:30am-5:00pm.
Ensure that the following address is securely pasted on the return package along with your
- Full Name
- Order ID
- Contact Number
To: Soul Works
Tertulian road. Ground floor.
Shop no 1.
Off Peter Dias road
Next to Symbol apartment.
Bandra West, Mumbai 400050