Refund policy

Incase of personal reasons and dissatisfaction (within 7 days of receiving order)
We offer free hassle free exchanges.
You can opt for anything you like from our store or opt for a credit note with a lifetime validity.
Return shipping fee needs to be borne by the customer. Soul Works bears the fee for sending the fresh piece at a standard shipping cost of Rs. 100. Shipments must be sent in the same packing as received.

Incase of damage during transit.
Complaint to be sent within 7 days post delivery along with images to be sent on WhatsApp number +91 9819457887.
Resolution : Soul Works takes full responsibility of product and processes a replacement of the same. Reversal and replacement shipping fee borne by Soul Works

Please note:

Soul Works opts for a no refunds policy and aims to provide easy exchanges or credit notes with life long validity.

unboxing videos are compulsory for claiming exchange on damage/ defects

Ensure that the following address is securely pasted on the return package along with your

• Full Name

• Order ID

• Contact Number

To: Soul Works
Tertulian road. Ground floor.
Shop no 1.
Off Peter Dias road
Next to Symbol apartment.
Bandra West, Mumbai 400050