International Shipping Policy

At Soul Works, we are delighted to share our consciously crafted products with the world. Please take a moment to review our international shipping policy:

Shipping Partners

We ship worldwide from Mumbai, India using India Post, FedEx, or DTDC. The courier is chosen based on efficiency, reliability, and reasonable service in your location.

Prefer a specific courier? Simply let us know—we’ll do our best to ship with your choice.

Delivery Timeline

International deliveries typically take 15–20 business days. Delays may occur due to customs procedures or local courier services.

Shipping Rates

We charge a flat international shipping fee of $30 for all parcels, regardless of size or weight.

Customs & Duties

Please check your country’s customs laws before ordering. Customers are responsible for any import duties, taxes, or customs clearance requirements. Soul Works is not liable for customs-related delays or charges.

Refunds, Replacements & Damages

If your order arrives damaged, we’ll happily offer a full refund or free replacement (including shipping).

If a product is missing, we’ll resend it or refund you.

If your package is lost in transit, we’ll ensure you get a replacement or refund at no extra cost.

Our Promise

We take utmost care in packing your order sustainably and securely, so your Soul Works piece reaches you with love, wherever you are.